FAQ

Our Workshops are interactive, in-person events lasting approximately 2 hours for sewing and 7 hours for tufting, where we teach you how to make a sewn product rather than a rug.

To attend one of our Workshops, visit the “Workshop” section on our website. You will find detailed information about the available ones and you can purchase your place.

You cannot get a refund but you can arrange your presence on another date or convert the amount of the workshop into a voucher to spend on other products. The voucher is valid for 6 months.

Absolutely! We are always open to suggestions. Send your proposal through our contact form indicating the topic and your motivation.

We offer several shipping options, including standard and express. Delivery costs and times vary based on destination and options selected at checkout.

Once your shipment has been processed, you will receive a confirmation email with a tracking link. You can follow the path of your package until it reaches its destination.

If you need to change your shipping address, please contact us as soon as possible. We will do our best to assist you, but changes may not be possible once your shipment has been processed.

Contact us within 7 days of receiving the damaged or defective product. We will be happy to assist you with the return or replacement process.

We accept several forms of payment, including credit cards, bank transfers and online payment services. You can find all the available options during the checkout process on our website.

Sure, you have 14 calendar days to let us know and return it for free. After this period you can return it but shipping will not be free and will be calculated at the time.